Happy Pancake Conundrum

Brennan Sahagian Charles Mitchell English 101 Due: Midterm Happy flannel-cake Conundrum Since the decision to supplant butter with oleo glycerol trimargarate at Happy Pancake sign of the zodiac restaurants, in that location has not been a change in the tally piece of customers. How ever so, there whitethorn be a puzzle with an unspoken number of unsatisfied customers. The fact that two pct have complained of their throw accord should cause some alarm. If a customer does not vocalize his or her concern, it does not mechanically mean he or she is satisfied. It may mean the opposite. more(prenominal) customers may not voice their concerns because this causes a conflict. Conflicts, oftentimes, are ill at ease(predicate) and bring nigh a generally unpleasant experience. Those corresponding customers may sink not to return to the restaurant as an alternative to conflict. Without byword a word, they may not ever come back. They alike may ret urn and just turn away the margarine altogether. Fear of conflict is a plausible invoice for a lack of complaints, but there still may be unsatisfied customers. The servers need to put out an wasted attempt to find out if silent, unsatisfied customers are going with no intention to return. Without having an honest conversation with the customers, their opinion cannot rightfully be known.

An open dialogue rough replacing butter with margarine could take place at the table between servers and customers. assumptive a customer does not have acquaintance about the difference between butter and margarine is lax thinking. protocol should be to notify the customer that margarine is utilise as a substitute. A discussion l! ike this may run a verbal reaction and develop more direction to assume what the customer knows. If there is no response from the initial engagement, clearer assumptions can be made about the customers knowledge. Another reason for the lack of complaints could be the fair(a) customer at a Happy Pancake family unit may be expecting a quick, cheap meal, not a quality, luxurious experience....If you deprivation to get a full essay, state it on our website: OrderEssay.net

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